Most AI form-building problems come down to a few known causes. Work through these in order. Each one takes a minute.
Common symptoms
The AI says it has built your form, but Preview This Design keeps spinning or shows "No design has been generated".
The AI says the preview is "just a visual mockup" and can't be saved to your workspace.
The design disappears after you click Preview.
1. Ask it to build the form
If the AI says the design is only a mockup, it has misread your request. Reply with a short, direct instruction:
"Build this form."
Avoid phrases like "make it live in my workspace". They can make the AI think it isn't allowed to create the form.
2. Leave pre-filled table rows out of your request
Tables with pre-filled rows (for example, a list of tasks or questions already typed into a table) are the most common reason a design won't generate. Ask the AI to build the form without the pre-filled rows, then add the rows yourself in the Form Builder afterwards. If you uploaded a document with a pre-filled table, tell the AI to skip that part.
3. Build large forms in parts
Very long documents can stall the AI. Ask it to build the first few sections, check the preview, then ask it to add the rest.
4. Check your file type
Upload PDF, PNG or JPG files. Word documents (.doc or .docx) aren't supported, so save them as PDF first.
5. Start a fresh chat
If the preview still won't load, refresh the page, start a new AI chat and paste your request in again.
Ask Indy or the AI Designer?
Admins on current plans can build forms with Ask Indy, the AI assistant in your navigation bar. It can also use your datasets and set up sections, permissions and submission settings. The Design with AI option on your Dashboard still works for quickly turning a description or document into a form. See Ask Indy: Do More, Search Less and How to Use the AI Designer Tool.
Still stuck, or short on time?
Our team can build your forms for you. You can buy Digitisation hours from Account → Subscription → Service Purchases, or chat with us in the app and tell us what you need.
💬 Contact Support
Chat with us in the app any time. Our AI assistant answers straight away, and our team replies during Brisbane business hours, jumping in after hours for urgent issues. You can also email [email protected].