Two-Factor Authentication (2FA) adds an extra layer of security to your IndyForms account by requiring a second verification step when logging in.
This helps protect sensitive data, user access, and account settings — especially for Administrator users.
What is 2FA?
Two-Factor Authentication means you log in using:
Something you know – your password
Something you have – a time-based verification code from an authenticator app
Even if someone knows your password, they won’t be able to access your account without the verification code.
Who Can Use 2FA?
2FA is available for Administrator users (Admin Licence holders).
This is particularly recommended for organisations handling sensitive information or managing multiple users.
How to Enable 2FA
2FA is enabled by our support team.
To turn on 2FA for your account:
💬 Start a support chat within IndyForms
or
📧 Email us at [email protected]
Let us know that you would like 2FA enabled on your IndyForms account, and we’ll activate it for you.
What Happens Next?
Once enabled:
You’ll be prompted to set up 2FA the next time you log in.
You’ll scan a QR code using an authenticator app (such as Google Authenticator or Microsoft Authenticator).
From then on, you’ll enter a verification code each time you log in.
Need Help?
If you have any questions about enabling 2FA or setting it up, our support team is happy to help via chat or email.
Frequently Asked Questions (FAQs)
Q. Can I enable 2FA myself?
No — 2FA must be enabled by the IndyForms support team.
Please start a support chat or email [email protected] to request activation.
Q. Is 2FA available for all users?
2FA is available only to Administrator users (Admin Licence holders).
Q. What happens if I lose access to my authenticator app?
If you lose access to your authenticator device, contact our support team immediately via email.
Q. Will I need to enter a code every time I log in?
Yes — once 2FA is enabled, you’ll be required to enter a verification code each time you log in.
Tips
Use a trusted authenticator app such as Google Authenticator or Microsoft Authenticator.
Keep your device secure — anyone with access to your authenticator app could access your account.
Set up device backups (if supported by your authenticator app) to avoid being locked out.
Organisations managing sensitive or confidential information should strongly consider enabling 2FA for all Administrator users.