You can cancel your IndyForms subscription at any time. There are no lock-in contracts on monthly plans. This article covers how to cancel, what happens to your account, and how refunds work.
Looking to refund one of your own customers? If someone paid you through a Payment field on one of your forms, that refund is issued from your Merchant Centre. See Payment Field – Accept Payments in IndyForms. This article is about your IndyForms subscription.
How to cancel
Click your avatar or name in the top-right corner, then select View Account.
Go to the Subscription tab.
Cancel your plan, or message us via in-app chat or [email protected] and we'll cancel it for you.
Only Admin users can manage the subscription.
What happens after you cancel
Your cancellation takes effect at the end of your current billing period. You keep full access until then, and you won't be charged again.
Annual plans run until the end of the annual period and don't renew.
After your subscription ends, your account becomes read-only so you can still view and export your data.
We may permanently delete data from cancelled accounts after a period of time, at our discretion. Export anything you need before your subscription ends.
Refund policy
IndyForms subscriptions are billed in advance and can be cancelled at any time, and every new account starts with a 14-day free trial so you can try the platform first. Because of this, subscription fees are not refundable, including when:
you change your mind, move to another provider, or no longer need IndyForms
you cancel part-way through a billing period
you have unused Admin licences or features
you cancel an annual plan before the year ends
you forgot to cancel before your renewal date
We give a pro-rata refund if we stop providing the service, or if you're entitled to one under the Australian Consumer Law. Downgrades are credited toward your next invoice rather than refunded. Full details are in our Terms & Conditions.
Frequently Asked Questions (FAQs)
Q. Can I get a refund if I cancel?
A. No. Cancelling stops future charges, and you keep access until the end of the period you've paid for. Subscription fees for the current period aren't refunded.
Q. Can I get a refund for the unused part of my month or year?
A. No. Partial periods aren't refunded. You keep access until the period ends.
Q. Does deleting my organisation cancel my subscription?
A. Cancel your subscription first, then delete the organisation if you no longer need it. Deleting an organisation permanently removes its data.
Q. I've been charged and want to dispute it.
A. Please contact us first via in-app chat or [email protected]. If a charge is disputed with your bank without contacting us, your account may be suspended while the dispute is resolved.
Q. How do I refund someone who paid through my form?
A. That's a form payment, not your subscription. Open the Merchant Centre, go to Payments, click the payment and select Send Refund.