When a section on a form record is submitted, it locks so nobody can change it by accident. If something needs correcting, such as a misspelt name or missing details, the section can be unlocked, edited and submitted again.
Who can unlock a submitted section?
Administrators can always unlock submitted sections.
Contributors (anyone who isn't an Administrator) can unlock a section only if the Unlock Submitted Sections permission is turned on for that section.
If you're a contributor and can't unlock a section, ask one of your organisation's Administrators to unlock it for you, or to give you the permission.
Unlock and edit a record
Open the form record you need to change.
Unlock the submitted section.
Make your changes.
Submit the section again so it locks and the right people are notified.
If someone needs to review or sign it again, share the record with them. See How to Share Forms (Creating Form Records).
Let contributors unlock sections themselves
If your staff regularly need to go back and finish a record, let them unlock it themselves.
Open the form in the Form Builder.
Click the lock icon on the section toolbar to open Section Permissions.
Turn on Unlock Submitted Sections for Contributors.
Click Save, then publish the form.
This changes the form's permissions. It doesn't unlock any records on its own. For more on permissions, see Section Submissions.
Need us to do it?
If you can't unlock a record, or need it changed and resent to everyone, chat with us in the app and tell us which form and record. Our team can sort it out for you.
đŹ Contact Support
Chat with us in the app any time. Our AI assistant answers straight away, and our team replies during Brisbane business hours, jumping in after hours for urgent issues. You can also email [email protected].